You can reach Tech Support by phone during our normal business hours (Monday through Friday, 9am to 5pm EST) at 877.888.3DNA. Name: Title: Company Name: Address:   City: State/Province: Postal Code/Zip: Country Code: Phone #: Fax #: E-Mail:     1. Please select which product are you currently using.   Select a kit... Array 50 Kit (Version 2) B100121 Array 50 Kit (Version 2) B100122 Array 50 Kit (Version 2) B100171 Array 50 Kit (Version 2) B100172 Array 50 Kit (Version 2) B100187 Array 50 Kit (Version 2) B100189 Array 350 Kit W300100 Array 350 Kit W300110 Array 350 Kit W300130 Array 350 Kit W300140 Array 350 Kit W300180 Array 350 Kit W300184 Array 900 Kit W500100 Array 900 Kit W500110 Array 900 Kit W500130 Array 900 Kit W500140 Array 900 Kit W500180 Array 900 Kit W500184 Array 900miRNA Direct Kit MDIR180 Array 900miRNA Direct Kit MDIR130 Array 900miRNA Direct Kit MDIR140 Array 900miRNA RT Kit MIRT180 Array 900miRNA RT Kit MIRT130 Array 900miRNA RT Kit MIRT140 Array 900MPX W599100 Array 900MPX W599110 Array 900MPX W599130 Array 900MPX W599140 Array 900MPX W599180 Array 900MPX W599184 Array 900DNA RDNA100 Array 900DNA RDNA110 Array 900DNA RDNA130 Array 900DNA RDNA140 Array 900DNA RDNA180 Array 900DNA RDNA184 DyeSaver2 Q500500 DyeSaver2 Q500600 SenseAMP Kit RAMP110 SenseAMP Kit RAMP120 SenseAMP Kit RAMP120 SenseAMP Plus Kit RAMP110PLUS SenseAMP Plus Kit RAMP120PLUS Starfish Custom Probe A100270 Starfish Positive/Negative Control Kit B100935 Starfish Positive/Negative Control Kit B100945 Starfish Positive/Negative Control Kit B100955 Other... Other:     2. When did you receive your Genisphere kit?   3. What is the expiration date on the product package?   4. Please type your general question or comments here.   4 a. Describe the array type that you are currently using (ex. cDNA/PCR products or specific length Oligo array)   b. What type of slide chemistry is your array printed on (ex. aminosilane, polylysine, etc.)?   c. What is the RNA sample size you are attempting to reverse transcribe and hybridize to your array?   d. Please describe the nature of your technical question/problem.     4 a. What type of in-situ analysis are you doing (ex. cytoplasmic RNA detection, chromosome spreads, nuclei chromatin analysis)?   b. Please describe the nature of your technical question/problem.   4 a. What is source of the RNA you are attempting to amplify (species, total/polyA, LCM, FFPE, etc)?   b. What primer was used for cDNA synthesis (oligo, dF, or random primer)?   c. Please describe the nature of your technical question/problem.     We look forward to hearing from you.

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